PRIVACY POLICY

This privacy policy sets out how HoldCo Solarise Africa Ltd and its subsidiaries (“Solarise Africa”, “us”, “we”, or “our”) use and protect your personal data when you use our website https://solariseafrica.com/ (our Website) or use our services/products.

1.  Introduction

This privacy policy gives you information about how we collect, safeguard and use your personal data through your use of our Website. We use your data to provide and improve our Website. By using our Website, you agree to the collection and use of information in accordance with this privacy policy.

Our Website is not intended for children and we do not knowingly collect data relating to children.

2.  Controller

Solarise Africa is made up of different legal entities including subsidiaries and affiliates. This privacy policy is issued on behalf of all the legal entities so when we mention “Solarise Africa”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant legal entity responsible for processing your data. Solarise Africa is the controller and is responsible for this Website.

If you have any questions about this privacy policy, including any requests to exercise your legal rights under this privacy policy, please contact us at our email info@solariseafrica.com.

3.  The types of personal data we collect about you

Personal data means any information any information relating to an identified or identifiable natural person.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name and last name.
• Contact Data includes delivery address, email address and telephone numbers.
• Profile Data includes your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you interact with and use our Website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific Website feature to analyse general trends in how users are interacting with our Website to help improve the Website and our service offering.

4.  How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our Website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.

5.  How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience.
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

6.  Purposes for which we will use your personal data

We use the collected data for various purposes, including:

• to provide and maintain our Website;
• to notify you about changes to our Website;
• to allow you to participate in interactive features of our Website when you choose to do so;
• to provide customer support;
• to gather analysis or valuable information so that we can improve our Website;
• to monitor the usage of our Website;
• to detect, prevent and address technical issues;
• to fulfil any other purpose for which you provide it;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
• to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
• in any other way we may describe when you provide the data; and
• for other purposes with your consent.

Direct marketing

During the registration process on our Website, when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us.

We may also analyse your identity, contact, technical, usage and profile data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications by clicking the unsubscribe link in any email communication/newsletter from Solarise Africa and following the instructions to adjust your marketing preferences, or sending an email to info@solariseafrica.com.

7.  Disclosures of your personal data

We may disclose personal information that we collect, or you provide:

7.1 Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities.

7.2 Business Transaction.

If we, our subsidiaries, or any entity within the Solarise Africa group is involved in a merger, acquisition or asset sale, your personal data may be transferred.

7.3 Other cases.

We may disclose your information also:

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business;
• to fulfill the purpose for which you provide it;
• for the purpose of including your company’s logo on our Website;
• for any other purpose disclosed by us when you provide the information;
• with your consent in any other case; or
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Solarise Africa or its subsidiaries or affiliates, customers, or others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8.  International transfers

We have operations or entities in Kenya, Mauritius, South Africa, Rwanda, and Uganda, and use software platforms hosted in other jurisdictions. Therefore, your personal data may be transferred outside your jurisdiction for processing for the specified purposes. Whenever we transfer your personal data out of your jurisdiction, we always ensure that a similar degree of protection is afforded to it.

9.  Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. The security of your data is important to us but remember that no method of transmission over the internet or method of electronic storage is 100% secure hence, we cannot guarantee its absolute security.

10.  Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

11.  Your legal rights

You have a number of rights under the European Union’s General Data Protection Regulation (GDPR), South Africa’s Protection of Personal Information Act, 2013, South Africa’s Promotion of Access to Information Act, 2000, and Kenya’s Data Protection Act, 2019 in relation to your personal data.

You have:

• the right to access, update or to delete the information we have on you;
• the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
• the right to object to processing. You have the right to object to our processing of your personal data;
• the right to restrict processing. You have the right to request that we restrict the processing of your personal information;
• the right to data portability. You have the right to be provided with a copy of your personal data in a structured, machine-readable and commonly used format; and
• the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

If you would like to exercise any of these rights, please contact us at our email info@solariseafrica.com

12.  Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our Website, we may collect information from you automatically through cookies or similar technology.

We cookies in a range of ways to improve your experience on our Website, including keeping you signed in and understanding how you use our Website.

There are a number of different types of cookies, however, our Website uses:

• Functionality – we use these cookies so that we recognise you on our Website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Marketing – we use these cookies to collect information about your visit to our Website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We may also share online data collected through cookies with our marketing partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our Website.

You can set your browser not to accept cookies. However, in a few cases, some of our Website features may not function as a result.

13.  Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us at our email info@solariseafrica.com.

14.  Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This privacy policy was last updated on 05 July 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

15.  Third-party links

Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.